Refund & Cancellation

Free features. Nothing to pay, so nothing to refund.
Cancelling a plan. Plans are paid once and never renew by themselves, so there is nothing to cancel. If you stop using purnika, Plus stays yours, and Pro stays active until its paid 30 days or year end.
You get a full refund if:
- you were charged twice for the same plan (the extra payment comes back);
- you paid but your plan did not start within 24 hours, and we could not fix it;
- a paid feature did not work as the Pricing page describes, or purnika was down, and we could not fix it within days of your message. For Pro, we then refund the unused part of your 30 days or year, or the full amount if you could not use it at all. For Plus, we refund the full amount.
Not a reason for a refund: disagreeing with an astrological interpretation; a chart that is wrong because the birth details entered were wrong (correct them and the chart recomputes at no cost).
No cancellation fee. Ever. We never deduct payment fees from a refund.
If we close purnika or remove a paid feature, we refund the unused part of a Pro 30 days or year (Terms of Use, section 12).
Deleting your account ends your plan. If you think a refund is due, ask before you delete.
How to ask. Email with your order number. You get a ticket number and a reply within 48 hours, and a decision within days.
How the money comes back. Through Razorpay, to the same card, UPI or bank account you paid from, usually within 5–7 working days after we approve it (your bank sets the exact time).
Before a chargeback, please write to us first. It is faster for you.